Before enrolling with Healed, ask for a description of two things: your care arrangement and your next charge. They are connected, but they are not the same promise. Healed advertises medication, clinician visits, coaching, treatment adjustments and shipping in one monthly price. Its terms divide responsibility among the Healed brand owner, OpenLoop, treating professionals and independent fulfillment partners. Understanding that division can help you direct a medical question, billing dispute or delivery problem to the right place.
This documentary review examines Healed’s public documentation consulted October 19, 2026. It is organized around questions a prospective patient can take into enrollment, rather than a rating or treatment recommendation. The program documents two compounded injectable options, introductory discounts, ongoing charges and several refund conditions. It also leaves important details for the patient platform or checkout, including the assigned clinical entity and final billing arrangement. Our program-fit questions offer a broader framework; the discussion below applies that approach specifically to Healed.
At a glance
- Semaglutide price
- Compounded injectable semaglutide is advertised at $149 for the first month with SEMA40, then $249 per month, subject to clinician eligibility and treatment decisions.Sources: [9]
- Tirzepatide price
- Compounded injectable tirzepatide is advertised at $199 for the first month with TIRZ40, then $339 per month, subject to clinician eligibility and treatment decisions.Sources: [9]
- Care responsibilities
- Sigma Health operates the Healed brand and nonclinical services; OpenLoop operates the patient platform. The treating professional’s entity is identified inside that platform.Sources: [5]
- Geographic limitation
- Although the terms describe services across all 50 states and Washington, D.C., compounded GLP-1 treatment is expressly unavailable in Louisiana.Sources: [5]
- Cancellation deadline
- To avoid the next renewal charge, request cancellation at least 72 hours before the next billing date. Cancellation does not automatically reverse a charge or medication order.Sources: [7]
Who will actually be responsible for my care?
Healed is the consumer brand of Sigma Health, Inc., which handles the website and nonclinical membership services, including education, navigation and customer support. Sigma explicitly says it is not a medical practice and does not prescribe, compound, dispense or ship medication. OpenLoop Health, Inc. operates the Healed-branded patient platform and supports registration, intake, scheduling, billing, communications and coordination. Licensed healthcare professionals deliver medical services through a professional entity identified to the patient within that platform.
Before paying, ask for the name of that clinical entity, the treating professional’s credentials and the route for medical questions. Those are not established by the public brand name alone. The homepage also identifies educational adviser Mariusz Borkowski as holding a medical degree and license in Poland, not a U.S. license; his role should not be confused with your treating clinician. This review did not independently verify professional or pharmacy licenses, and the public documentation does not identify who would treat a particular reader.
| Participant | Documented role | Question to resolve |
|---|---|---|
| Sigma Health / Healed | Brand, website and nonclinical membership services | Which support requests belong with the brand? |
| OpenLoop | Patient platform, billing and coordination | Where are my renewal date and cancellation confirmation? |
| Treating professional and clinical entity | Evaluation and treatment decisions | Who handles clinical follow-up and prescription questions? |
| Assigned pharmacy | Its own pharmacy services | Who dispenses my prescription and handles product concerns? |
| Fulfillment provider or carrier | Delivery-related services coordinated through OpenLoop | How is a shipment problem investigated? |
What medicine am I being offered, and why this formulation?
Healed advertises two compounded weekly injectable options: semaglutide and tirzepatide. A patient may state a preference, but a licensed clinician determines eligibility and treatment. The site says these preparations are not FDA approved, are not reviewed by FDA for safety, effectiveness or quality before marketing, and are not represented as generics or equivalents of approved drugs. Ask the clinician to identify the exact prescribed preparation and explain its suitability, rather than treating the ingredient name as a complete product description.
FDA recommends compounded drugs for patients whose medical needs cannot be met by an FDA-approved drug, with a prescription and a state-licensed pharmacy. Nonapproval alone does not establish clinical inequivalence, but it also does not establish equivalence or provider-specific effectiveness. Ask what approved alternatives were considered and why compounding addresses your needs. Our medication questions can help organize that conversation. Published trials of approved products would not establish outcomes for Healed’s preparations or for an individual patient.
Can I enroll, and what happens before a prescription?
The documented baseline requirements are adulthood—at least 18—legal capacity, accurate current information and physical presence in a state where the requested service is lawfully available when care occurs. Healed describes services in all 50 states and Washington, D.C., but immediately qualifies that statement: not every service is available everywhere, and compounded GLP-1 treatment is unavailable in Louisiana. The consulted pages do not establish full medical eligibility criteria or BMI thresholds for this particular program. General medication criteria should not be substituted for Healed’s actual assessment.
The treating professional may request more information, laboratory testing, a telephone or video consultation, an in-person examination or referral elsewhere. Completing intake or paying does not guarantee a prescription. Healed advertises clinician review within 48 hours, which is a review timeline, not guaranteed treatment approval. Before enrollment, ask what additional evaluation could be required, who arranges it and whether it changes your cost. NIDDK recommends discussing current medicines, supplements, allergies, health history and pregnancy plans with the clinician; a documentary review cannot determine your eligibility.
What will I pay first, and what changes afterward?
For compounded injectable semaglutide, Healed displays $149 for the first month with code SEMA40, followed by $249 per month. For compounded injectable tirzepatide, it displays $199 for the first month with TIRZ40, followed by $339 per month. Both offers carry a “40% off” label, but that label does not precisely match the displayed price reductions. Confirm the actual dollar charge and successful code application at checkout. The general $149 entry price does not describe the tirzepatide offer, and neither introductory price represents the ongoing monthly charge.
The membership automatically renews at the amount and frequency shown at checkout, with OpenLoop processing payments. Promotions ordinarily affect only their stated period, not later renewals. The homepage describes monthly pricing, while the refund policy also addresses memberships billed every four weeks; those intervals are not interchangeable. Transactional checkout was not reviewed, so confirm your precise billing interval, enrollment charge, renewal date and any prepayment offer before authorizing payment. The policy’s discussion of prepaid memberships does not establish that prepayment is required or available for every enrollment.
Healed says it does not accept insurance, and its launch terms describe a cash-pay program. Sigma and OpenLoop do not submit health-plan claims unless live checkout expressly says otherwise. The site presents medication and clinician visits as potentially HSA/FSA eligible, but says eligibility depends on the plan and expense and directs patients to their administrator. That is not a reimbursement guarantee. For preparation, our price-question checklist helps separate the advertised amount from the payment terms you actually authorize.
What support is included beyond the prescription?
The homepage says the monthly price includes medication, clinician visits, a coach, treatment adjustments and shipping, with “No add-on fees.” It also advertises included treatment labs. The intake-start page specifies a one-on-one coaching call every two weeks. These are useful commitments to clarify in writing: which laboratory panel is included, where testing occurs, how coaching is scheduled and what happens if additional testing or an outside referral is needed. The consulted documentation does not identify every possible outside-service cost or the specific routine laboratory panel.
There is a wording difference worth resolving: the subscription policy says services “may include” consultations, lab services and other care, rather than repeating every homepage inclusion unconditionally. Support hours also differ by function. Healed advertises patient support around the clock, but clinician availability seven days a week from 7 a.m. to 7 p.m. CST. Ask which channel reaches a clinician and how quickly clinical messages are answered; 24/7 customer support does not itself promise 24/7 prescribing access.
Healed says coaching continues after a patient reaches their goal and that clinician dose review moves to a quarterly cadence once treatment has settled. That describes a planned follow-up pattern, not a guaranteed result or a complete long-term treatment plan. NIDDK emphasizes monitoring response and tolerability, with treatment duration depending on benefits and side effects. Ask how concerns between scheduled reviews are handled and how ongoing coaching relates to clinical appointments. The public pages do not confirm whether clinical care, coaching or support is available in Spanish.
Which pharmacy ships my medicine, and what if delivery goes wrong?
Healed’s terms list Red Rock Compounding Pharmacy, Health Warehouse, Precision Medicine and Triad Rx through OpenLoop’s network. That list does not identify the pharmacy assigned to you, establish that every listed business compounds your medication or independently verify licensing. Assignment may depend on location, the professional’s order, availability and law; each participating entity remains responsible for its own services. Ask for the dispensing pharmacy’s name and contact details, and clarify which entity prepares the compounded product if that differs from the dispensing arrangement.
The homepage says that, if prescribed, the first medication ships within 5–7 business days. That is dispatch, not a promised arrival date. The documentation does not establish the carrier, destination-specific delivery rules or detailed cold-chain procedures. Healed instructs patients to inspect deliveries promptly and immediately report damaged, incorrect, missing or delayed items. FDA explicitly advises not using an injectable GLP-1 drug that arrives warm or insufficiently refrigerated and contacting the provider or dispensing pharmacy. Resolve product-handling concerns with those professionals rather than assuming that included shipping guarantees an acceptable delivery.
The refund policy says a pharmacy may replace damaged medication after receiving evidence and will replace an incorrect item. OpenLoop coordinates other problems with the pharmacy, fulfillment provider or carrier, but the policy does not promise a replacement or refund for every incident. Prescription medication generally cannot be returned for refund or reuse once ordered for a patient. Ask beforehand what evidence to preserve, where to report a concern and how access to care is handled while a shipment issue is investigated.
How do I stop renewal, and when is a refund available?
Healed advertises no cancellation fee, no retention call, no minimum term and access through the paid period. Nevertheless, stopping the next charge requires a request at least 72 hours before the next billing date. Requests go through the prefilled cancellation email, support@store.healed.care or patient-portal chat; OpenLoop handles these branded channels and confirms cancellations by email. A late request may allow another charge and take effect the following cycle. Our renewal questions can help you document the deadline and retain confirmation.
Cancellation does not automatically reverse a completed payment, cancel an existing prescription or medication order, or stop a shipment released for fulfillment. A full refund is promised when cancellation occurs through support within the first 72 hours of a subscription term and no subscription services have been received. The policy also promises cancellation and a full refund of the applicable subscription charge when a treating professional disqualifies someone for a medical reason. Ask what counts as a received service before assuming the initial window functions as an unconditional trial.
Other wording is less consistent: the intake page promises a full refund if no prescription is issued, while the policy’s FAQ says a refund “may” follow lost eligibility. Seek written clarification for your circumstances. Monthly or four-week memberships normally do not receive refunds for the canceled or previous period outside stated exceptions. For prepayment covering at least two periods, future periods whose medication has not shipped are refundable. Approved refunds use OpenLoop’s payment process, and bank posting time varies; no numerical arrival deadline is given.
What information stays on the public site versus the clinical platform?
Healed’s website privacy notice is not the clinical provider’s HIPAA Notice of Privacy Practices. The OpenLoop-operated patient platform presents separate terms, telehealth consent and privacy documentation governing care and medical records. Those complete clinical documents were not reviewed here. Before submitting sensitive information, identify which environment you are using and read the notices presented there. The service is intended for adults located in the United States, and the website notice says information may be processed in the United States.
The health-data notice says Stape, Google and Meta may receive limited device, attribution and public-site interaction information, including the selected plan and its list price. It also says those tools are not permitted in OpenLoop’s intake, checkout, payment, portal or clinical areas, and that Sigma does not send them clinical answers, prescriptions, medication decisions or patient identifiers. These are the provider’s documented boundaries, not an independent technical audit. Ask where privacy requests go and review the clinical platform’s separate notice before proceeding.
Questions & answers
Does Healed offer FDA-approved GLP-1 products?
The reviewed offer documents compounded injectable semaglutide and tirzepatide, not an approved branded-product program. Healed explicitly says its compounded medications are not FDA approved or represented as equivalent to approved drugs. Ask your treating professional why a compounded preparation is proposed and whether an approved medicine can meet your medical needs.
Is the advertised $149 price available for tirzepatide?
No. The documented $149 first-month offer is for compounded injectable semaglutide using SEMA40, followed by $249 monthly. Compounded injectable tirzepatide is advertised at $199 for the first month with TIRZ40, then $339 monthly. Confirm promotion eligibility, code acceptance and the actual enrollment charge at checkout; treatment remains the clinician’s decision.
Can a Louisiana resident obtain Healed’s compounded GLP-1 treatment?
The terms expressly say compounded GLP-1 treatment is currently unavailable in Louisiana, despite broader language about services in all states and Washington, D.C. Patients must also be physically located where their requested service is lawfully available when care is delivered. A state appearing in an intake selector does not override the documented treatment exclusion.
Does round-the-clock support mean I can reach a clinician anytime?
Not according to the published distinction. Healed advertises patient support 24/7, while clinician availability is seven days a week, 7 a.m.–7 p.m. CST. Coaching is separately advertised as a one-on-one call every two weeks. Ask which channel handles clinical concerns, what response time applies and how concerns outside clinician hours are routed.
Will canceling today stop an order already being prepared?
Not necessarily. The policy says cancellation does not automatically undo completed charges, medication orders or shipments released for fulfillment. It also requires at least 72 hours’ notice before billing to avoid the next renewal. Contact support about both the subscription and the specific order, and retain the email confirmation rather than assuming one request reverses everything.
Am I guaranteed a refund if the clinician does not prescribe?
The intake page broadly promises a full refund if you are not prescribed, while the main policy explicitly guarantees one for medical disqualification and uses less definite wording elsewhere about lost eligibility. Ask support to confirm which rule covers your situation. Approved refunds return through OpenLoop’s payment process, but the bank or payment provider controls when the credit appears.
Our assessment
Healed documents more than a medication price: its offer includes coaching, clinical care, laboratory claims, shipping and identifiable cancellation channels. Those details give prospective patients concrete questions to pursue. The main unresolved issues are the assigned clinical and pharmacy entities, exact checkout terms, laboratory scope and inconsistent refund wording. Its compounded products also require a clinician-led discussion of why an approved drug cannot meet the patient’s medical needs. Before paying, obtain the regular renewal amount and interval, included services, assigned care contacts and applicable refund conditions in writing. That preparation is more useful than treating an introductory discount or broad support promise as proof of clinical fit.
This opens the reviewed business’s website. The link is not a prescription or endorsement. Commercial relationships.
Sources & documentation
Public materials consulted October 19, 2026. Provider statements are attributed claims, not independently verified clinical outcomes. Terms can change; obtain a current written quote.
- FDA concerns with unapproved GLP-1 drugs used for weight loss ↗
- NIDDK: prescription medications for overweight and obesity ↗
- Wilding et al. (2021): STEP 1 semaglutide trial ↗
- Jastreboff et al. (2022): SURMOUNT-1 tirzepatide trial ↗
- Healed — terms.html ↗
- Healed — start.html ↗
- Healed — refund policy.html ↗
- Healed — health data privacy.html ↗
- Healed — official website ↗
- Healed — privacy.html ↗