Before asking whether New Wave Health’s advertised starting price fits your budget, ask what you would actually be buying—and from whom. The company presents a coordinated telehealth experience, with an online assessment, professional review, compounded medication, home delivery and continuing support. Its terms, however, separate those responsibilities: New Wave Health LLC operates the technology platform, while independent professionals and pharmacies provide clinical care and medication. That division matters when you need a prescription question answered, a delivery problem resolved or a recurring charge stopped.
This documentary review examines public pages consulted October 19, 2026, with an emphasis on questions worth settling before payment. There are useful specifics, including advertised program inclusions, contact channels and a recurring billing schedule. There are also unresolved differences: cancellation instructions describe both 30 days’ notice and a 48-hour cutoff, while privacy language varies across documents. The goal is not to recommend a treatment, but to help prospective patients distinguish a documented feature from a detail that still needs written confirmation.
At a glance
- Starting price
- Plans are advertised from $139 per month, confirmed after provider review; the minimum is not tied to a named medication, presentation or supply quantity.Sources: [9]
- Who provides care
- New Wave Health LLC describes itself as a technology platform, not the entity practicing medicine, preparing medication or dispensing prescriptions.Sources: [4]
- Recurring payments
- The terms authorize an immediate charge for a recurring monthly order and another every 30 days, with electronic notice five to seven days before a scheduled transaction.Sources: [4]
- Conflicting cancellation deadlines
- Treatment FAQs require 30 days’ notice before the next billing cycle; the terms permit turning off auto-refill at least 48 hours before monthly processing.
- State availability
- Treatment pages describe care in Virginia and states where participating professionals are licensed, but do not provide a complete state list.Sources: [7]
Who will be responsible for your care?
New Wave Health LLC owns and operates the website. Its terms say the company connects patients with independent third parties and does not practice medicine, provide clinical care, prepare or dispense medication, or control professional judgment. The website describes access to independent, U.S. board-certified clinical providers and state-licensed compounding pharmacies. Those are the company’s representations, not credentials independently verified for this review. The consulted documentation does not name the treating professionals, medical groups or dispensing pharmacies.
Before enrolling, request the name of the medical group, the professional responsible for your consultation and the pharmacy expected to fill any prescription. Ask which organization handles clinical complaints, pharmacy questions and billing disputes. The terms describe a bundled payment covering pharmacy charges, medical-group services and platform access, but one payment does not make all three organizations interchangeable. Knowing their identities gives you a practical route for follow-up instead of relying on a single marketing brand.
The company publishes a mailing address at 1832 Kempsville Road, Suite 112, Virginia Beach, VA 23464. That provides a corporate contact point, not proof of where clinical services or dispensing occur. Prospective patients can use the broader questions to ask before enrolling to organize requests for names, responsibilities and documentation. The most useful answer is not simply that the service is clinician-guided; it is a clear explanation of who will do what after you submit your health information.
| Responsibility | What the documentation says | What to confirm |
|---|---|---|
| Platform | New Wave Health LLC operates the website. | Who resolves account and billing disputes? |
| Clinical care | Independent professionals make treatment decisions. | Which professional and medical group will provide care? |
| Medication | Partner compounding pharmacies prepare prescriptions. | Which pharmacy will dispense the prescribed formulation? |
| Delivery | Medication is sent directly to the patient. | Who handles delays, damage or temperature concerns? |
| Continuing support | Portal messaging and structured check-ins are advertised. | What response times and follow-up schedule apply? |
Which program and exact medication are being offered?
The website advertises semaglutide, tirzepatide and GLP-1 Microdose programs, alongside peptide therapies promoted for areas such as recovery, metabolism, longevity and focus. The semaglutide page describes a weekly injection and a program involving compounded medication. Tirzepatide is marketed as a provider-directed, dual GLP-1/GIP program with flat-rate pricing. The consulted text does not establish tirzepatide’s route or presentation, so readers should not assume that every offering has the same formulation or delivery method.
Microdose requires its own questions rather than being treated as a smaller version of a fully specified standard plan. The company markets it as a lower-dose protocol for metabolic health, body composition and appetite recalibration rather than aggressive weight loss. It describes potential participants as people near their goal weight, people who tolerated standard programs poorly and people integrating care with primary or mental health services. It excludes those it considers better served by a standard protocol because they have significant weight to lose.
The consulted documentation does not unambiguously identify Microdose’s active ingredient or administration route. Its promotional descriptions do not establish the offered protocol’s safety or effectiveness. Ask for the exact medication, formulation, route, presentation and dispensing pharmacy before comparing prices. Our guide to identifying the medicine behind an offer provides a useful framework. A program name is not enough to determine whether two offers contain the same product, quantity or clinical service.
Can you use the service where you are?
Geography needs confirmation before intake. Although the homepage promotes nationwide delivery, treatment pages describe telehealth in Virginia and other states where participating professionals are licensed. A shipping claim is not confirmation that a clinician can treat a patient in every state. The terms also require you to be physically located in the same state as the shipping address on your account when consulting with a provider. Ask how the service handles travel, temporary addresses or a move.
The platform requires an account with a username and password. Its general access rule is age 18 or older, or the local age of majority if higher. The advertised assessment asks about medical history, weight goals and baseline measurements and is estimated to take five to ten minutes. Although the homepage says no appointments or clinic visits are needed, the terms still require a consultation, a professional determination that treatment is appropriate and a prescription before a prescription product can be obtained.
The semaglutide page advertises candidates as adults with BMI of at least 27, or at least 25 with weight-related conditions. It also lists exclusions involving personal or family history of medullary thyroid carcinoma or MEN 2, pregnancy, breastfeeding or pregnancy plans, active pancreatitis, and untreated severe gastrointestinal disease. These are the provider’s published criteria, not an individualized eligibility decision or universal prescribing standard. The site itself says its BMI calculator is educational and that a licensed professional determines eligibility.
What does the first payment buy—and what renews?
New Wave Health advertises plans “from $139/mo,” with pricing confirmed after provider review. The documentation does not assign that minimum to semaglutide, tirzepatide or Microdose, or specify the medication presentation and quantity available at that price. It also does not establish a separate introductory rate or subsequent numerical price. Treatment pages say pricing will be reviewed before anything is charged and advertise no dose-change surcharges. Obtain that individualized quote rather than treating the starting figure as the cost of every program.
The program description includes compounded medication, a dedicated provider, structured check-ins, direct messaging, a whole-health plan and discreet home delivery. Nutrition, movement, sleep and stress are named as parts of the broader approach, but the scope of individualized nutrition support is unclear. Laboratory requirements, their cost and whether they are included are also unspecified. Although the homepage says insurance is not required, the consulted documentation does not establish insurance billing, reimbursement, prior-authorization support or HSA/FSA eligibility.
For recurring monthly orders, the terms authorize a charge immediately and every 30 days afterward until cancellation. That is a 30-day interval, not necessarily the same date each calendar month. Electronic notice is promised five to seven days before a scheduled transaction, followed by a receipt after a successful charge. Ask what triggers the first payment, what happens if treatment is not authorized and what supply each recurring charge covers. These price questions beyond the monthly figure help separate an advertised rate from a complete payment agreement.
Which cancellation deadline governs your enrollment?
Cancellation is the clearest unresolved contractual issue. Treatment FAQs say memberships may be canceled with 30 days’ notice before the next billing cycle. The terms instead say a subscription can be canceled by turning off auto-refill in the portal at least 48 hours before the applicable monthly processing date. These are materially different instructions. The consulted documentation does not explain whether they govern different arrangements, whether one supersedes the other or which will apply to a particular purchase.
Ask for the controlling deadline in writing before authorizing recurring payments. Request the next processing date, the precise cancellation method and confirmation of whether disabling auto-refill ends both medication orders and membership charges. Keep the response and cancellation acknowledgment. The promised billing reminder does not resolve the discrepancy: a notice five to seven days before a charge would arrive after a 30-day advance-notice deadline. This makes clarification more useful before enrollment than after a renewal notice arrives.
Cancellation also does not establish refund eligibility. Treatment FAQs say consultations, medical visits and fulfilled prescriptions are nonrefundable once services begin or medication is processed. Ask how that boundary applies if a consultation occurs but no prescription is issued, or if a charge posts before an order is processed. The available terms contain an omitted intermediate section, so this review cannot describe the complete agreement. A written explanation of the applicable cancellation and refund terms is more reliable than an assumption based on either isolated passage.
What should you know about the pharmacy and delivery?
The company says partner U.S. compounding pharmacies prepare its protocols and describes custom-compounded formulations for situations in which commercially available treatments do not meet a patient’s individual needs. Its terms say the applicable pharmacy ships medication directly and require patients purchasing a prescription-inclusive service to accept the platform’s pharmacy rather than choose another. Before payment, ask for the dispensing pharmacy’s identity and contact information, the exact formulation, and how prescription questions or replacement requests reach that pharmacy.
New Wave Health acknowledges that compounded medications are not FDA approved. FDA recommends compounded drugs for patients whose medical needs cannot be met by an approved drug, with a prescription and a state-licensed pharmacy. Compounded preparations do not undergo FDA premarket review for safety, effectiveness and quality. That distinction does not by itself prove clinical equivalence or inequivalence. Ask the prescriber why the proposed preparation meets your needs; neither the platform’s branding nor published drug-trial results answer that individual question.
Delivery is advertised as temperature-controlled and unmarked, but no definite review, preparation, dispatch or arrival timeline is established. Policies for losses and temperature problems are also unclear. FDA advises not using an injectable GLP-1 product that arrives warm or inadequately refrigerated and contacting the provider or dispensing pharmacy. Separately, the terms warn that prescription products will not be dispensed in child-resistant containers. Confirm packaging and delivery-problem procedures in advance, including who can respond when a shipment arrives outside weekday support hours.
Who answers questions after the prescription?
New Wave Health advertises direct access to a provider through a secure patient portal between structured check-ins. That is a meaningful description of the intended support channel, but it does not specify check-in frequency, clinical message turnaround or after-hours coverage. The whole-health language names nutrition, movement, sleep and stress without establishing how much individual counseling occurs. Ask what follow-up is scheduled, who reviews messages and whether additional visits or services can create separate charges beyond the quoted bundle.
Published support channels include Dgraves@mynewwavehealth.com and +1 757-573-0882. The contact page lists clinical hours Monday through Friday, 9 a.m. to 5 p.m., and says its inquiry form receives a response within 24 hours. That statement should not be read as a promised prescription review time, a clinical-message guarantee or a shipping deadline. Ask which channel is appropriate for account questions, medication concerns and a delivery issue, rather than assuming the contact form performs all three functions.
Follow-up should address treatment response and tolerability, not merely keep a subscription active. NIDDK describes medication decisions as involving current health conditions, other medicines, side effects, family history and cost; it also notes that treatment duration depends on response and side effects. Those general principles do not verify New Wave Health’s follow-up process. Use the guide to questions about continuing support to request a concrete schedule and escalation plan before relying on the promise of ongoing access.
How will your information be used?
The intake page describes a secure, HIPAA-compliant assessment with encrypted storage. The terms add an important distinction: New Wave Health LLC says it is not a HIPAA covered entity, although in certain circumstances it may act as a business associate of a pharmacy or medical group. These statements describe different roles and should be read together. Ask which organization receives your assessment, which privacy notice governs clinical records and how to request access to or correction of information.
The privacy policy permits sharing information with vendors providing payment processing, hosting, marketing, customer support and analytics, with access limited to their obligations. That is broader than the treatment FAQ’s statement that data are shared only with the professional and pharmacy. The California notice also says certain advertising disclosures may qualify as a sale or sharing under California law, qualifying the general statement that the company does not sell data. This review does not determine whether any specific disclosure occurred.
A useful pre-enrollment question is which information enters advertising or analytics systems, and what choices are available to restrict that use. Also ask whether marketing preferences are separate from required clinical and transaction communications. The documentation’s varying descriptions make a simple assurance of privacy insufficient for understanding the actual permissions. Patients should be able to distinguish information needed to provide treatment from information used to operate, measure or promote the platform before completing a detailed health questionnaire.
Questions & answers
Is $139 the monthly price for New Wave Health semaglutide?
The consulted pages do not establish that. The homepage advertises plans from $139 per month, confirmed after provider review, without linking that minimum to semaglutide, tirzepatide, Microdose or a particular supply quantity. Request an itemized description of the quoted program and its recurring charge before authorizing payment.
Does New Wave Health itself prescribe and dispense medication?
Its terms say no. New Wave Health LLC describes itself as the technology platform connecting patients with independent professionals and pharmacies. A prescription requires a consultation, a professional decision that the product is appropriate and issuance of a prescription. The consulted documentation does not identify those professionals or pharmacies by name.
Can I cancel two days before my next charge?
Do not rely on that without clarification. The terms permit cancellation by disabling auto-refill at least 48 hours before monthly processing, but treatment FAQs require 30 days’ notice before the next billing cycle. Ask which rule applies to your enrollment and obtain written confirmation. Cancellation does not automatically make prior charges refundable.
Can I have the prescription filled at my usual pharmacy?
The terms require patients buying a prescription-inclusive service to waive their choice of dispensing pharmacy and use the platform’s pharmacy channel. Medication is shipped directly by the applicable pharmacy. Confirm its identity, contact details and exact formulation before enrolling rather than assuming a prescription can be transferred to your usual pharmacy.
Is New Wave Health available throughout the United States?
Nationwide delivery language does not confirm nationwide clinical availability. Treatment pages describe care in Virginia and states where participating professionals are licensed, without a complete list. The terms additionally require your physical location during consultation to match the state of your account’s shipping address. Confirm your state before submitting payment.
What exactly is the GLP-1 Microdose program?
New Wave Health markets it as a lower-dose protocol focused on metabolic health, body composition and appetite rather than aggressive weight loss. The consulted text does not clearly establish its active ingredient or route. Ask for those details and the rationale for the proposed treatment; the marketing description does not establish the protocol’s clinical benefits.
Our assessment
New Wave Health documents a recognizable service model: independent clinical review, partner-pharmacy preparation, home delivery and portal-based follow-up under a bundled program. Its promise to discuss pricing before charging and its published contact channels are useful starting points. The strongest reason to pause is not simply that details are missing, but that consequential descriptions differ across pages. Before enrollment, obtain a program-specific price and supply description, the names of the clinical and pharmacy organizations, confirmation of state availability, and one controlling cancellation deadline. Clarify follow-up timing and privacy choices as well. These answers would make the offer substantially easier to evaluate; the public documentation alone does not settle them or establish treatment outcomes.
This opens the reviewed business’s website. The link is not a prescription or endorsement. Commercial relationships.
Sources & documentation
Public materials consulted October 19, 2026. Provider statements are attributed claims, not independently verified clinical outcomes. Terms can change; obtain a current written quote.
- FDA concerns with unapproved GLP-1 drugs used for weight loss ↗
- NIDDK: prescription medications for overweight and obesity ↗
- New Wave Health — treatments/tirzepatide ↗
- New Wave Health — terms ↗
- New Wave Health — privacy ↗
- New Wave Health — treatments/glp 1 microdose ↗
- New Wave Health — treatments/semaglutide ↗
- New Wave Health — contact ↗
- New Wave Health — official website ↗